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Terms and Conditions

Last Updated: Apr 2024
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Terms of Use 

By accessing and/or using our FactoryXChange platform, services, and/or events, you agree to these terms (Terms of Use). You should review these Terms of Use carefully. This information may change from time to time, so we recommend that you check back often. If you do not agree to these Terms of Use, you should cease using the FactoryXChange platform, services, and/or events immediately.  

 

In these Terms of Use, reference to “we,” “us,” or “our” means ‘FactoryXChange’ and our consortium partners, coordinated by Irish Manufacturing Research, also serving as the legal representative body for FactoryXChange. 

 

Any failure of FactoryXChange to enforce any of these Terms of Use shall not impact on our right to require performance by you later, nor shall the waiver by us of any breach of the Terms of Use be taken as a waiver of the clause or clauses itself. 

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1. The FactoryXChange consortium of partners 

The FactoryXChange consortium of partners consists of six Irish entities private and public entities equipped to provide access to a truly one-stop-shop experience to customers from every region of Ireland via the FactoryXChange platform.  

FactoryXChange services integrate the world-class technical competencies of the National Centre for High End Computing (ICHEC) and the National Centre for Data Analytics (INSIGHT) to realise a state-of-the-art offering. The offering is augmented by the state-of-the-art Irish Manufacturing Research (IMR, Technological University of Shannon (TUS), Data Value Hub (DVH) and KPMG Future Analytics (KPMG FA) services for enterprises and public organisations, manufacturing digital transformation. 

 

2. Registering on the FactoryXChange platform 

You must be a registered member to book a FactoryXChange service or register to participate in FactoryXChange events. To register and activate your account, you will be required to provide us with personal data such as: 

  • First Name;  

  • Last Name; 

  • Company Name or Organisation Name; 

  • Company Registration Office Number, or PPSN, or N/A (for Public Organisation); and 

  • Email Address. 

 

It is your responsibility to ensure that this data is both accurate and up to date. All personal data we collect will be handled in accordance with our Privacy Policy (see Section 2). When you register on the FactoryXChange platform you will be prompted to create a password. You are responsible for keeping your password secure and are responsible for all use and activity carried out under this account. For this reason, we recommend that you do not let anyone else have access to your account. The FactoryXChange platform is intended for use by adults only and is not designed or targeted for use by people under the age of 18 years old. 

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3. Browsing a service on the FactoryXChange platform 

You do not need to be a registered member to view the available pages, services, or events listed on the FactoryXChange platform. As such, we will not collect any personal information until such a time as you proceed to book a service or register to participate in an event, in which case you will be redirected to registration on the FactoryXChange platform (see Registering on the FactoryXChange platform). 

 

4. Booking a service on the FactoryXChange platform 

You must be registered on the FactoryXChange platform to book a service. When booking a service, you agree that: 

  • You are responsible for reading the description of the FactoryXChange service and these Terms and Conditions before booking a service; and 

  • You enter a legally binding contract with the FactoryXChange platform (legal representative is Irish Manufacturing Research) when you commit to book a service and you complete the check-out process.  

 

Before completing the service, the FactoryXChange service provider has the option to offer a refund to the service user and terminate the contract with the expressed consent of the FactoryXChange platform.  

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5. Prices of the service on the FactoryXChange platform 

All FactoryXChange services are listed with their market price. This price has been carefully agreed based on extensive market research by the FactoryXChange service provider at the time of listing the service. The governance related to the listed market price is overseen by the FactoryXChange platform. 

The FactoryXChange reserves the right to change the market price related to a FactoryXChange service displayed at any time, and to correct pricing errors that may inadvertently occur. 

 

6. Discounts applied to service on the FactoryXChange platform 

The services listed on the FactoryXChange platform are currently 100% discounted to eligible customers. Eligible FactoryXChange service users include most enterprise and public organisation types as follows:  

If you are an enterprise (under 3000 staff): 

  • The FactoryXChange service(s) are funded by the European Commission (50%) and the Government of Ireland under the Recovery and Resilience Facility (50%);  

  • If you book a FactoryXChange service(s), you will be adding 50% of the listed market price of the service to your “De Minimis” aid total as per the Terms and Conditions; 

  • To enable this process the FactoryXChange platform will contact you to fill out the “De Minimis” aid Self Declaration Form. The data you enter will be shared with Enterprise Ireland for grant management purposes. If you do not know your remaining “De Minimis” aid balance, please e-mail EDIH@enterprise-ireland.com; and 

  • Your “De Minimis” aid allocation or balance cannot exceed €300,000 over a three-year period regardless of your enterprise size or enterprise location. 

 

For further information in relation to “De Minimis” aid see: Granting funds that may involve State Aid - DETE (enterprise.gov.ie). Before booking a service it is recommended to read: State Aid | Enterprise Ireland (enterprise-ireland.com) 

If you are a public organisation: 

  • The FactoryXChange service(s) is funded is funded by the European Commission (50%) and the Government of Ireland under the Recovery and Resilience Facility (50%); and 

  • Public organisations are not subject to state aid rules; therefore, all service(s) designed for public organisations are 100% funded and “De Minimis” aid forms are required. 

  • This 100% discount applied to a FactoryXChange service is subject to change.

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7. Types of service users on FactoryXChange 

It is intended that 80% of the services users of FactoryXChange will be Enterprises and 20% will be Public Organisations. 

“Enterprise” service users mean those entities which are engaged in economic activities and have an available “De Minimis” State Aid balance to book FactoryXChange service shall include:  

  • Micro/Startup enterprise (definition used by FactoryXChange and up to 9 employees); 

  • Small and medium-sized enterprise (definition used by FactoryXChange and between 10 to 250 employees); and 

  • Mid-Cap (definition used by FactoryXChange and between 250 to 3000 employees). 

 

Please note: Examples of suitable customers include but are not limited to manufacturing industry, solution providers for industry, industry from across the supply chain, including sole traders. 

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“Public Organisation” or “Public Service Organisation Users” or “Public Sector Organisation” service users means those public bodies which are not engaged in economic activity and can book FactoryXChange services shall include: 

  • Public Schools (i.e.  schools where most of the funding comes from the state); 

  • Public Hospitals which receive most of their funding from the state; and 

  • Public Bodies providing services without charge to the public, and shall include Public Authorities (PA) defined as: 

    • any government or other public administration, including public advisory bodies, at national, regional, or local level; and 

    • any natural or legal person performing public administrative functions. 

 

Please note: Examples of suitable customers include but are not limited to secondary schools, vocational education and training bodies, and local government including community groups represented by a public body. 

 

8. How we may use your personal information 

We collect personal data about you to process your FactoryXChange registration on the platform and provide you with FactoryXChange services. We will only use your personal information as set out in our Privacy Policy, accessible at the time of registration, via the contact us page or via the FactoryXChange platform footer. Our Privacy Policy (see Section 2) outlines:  

  • What personal data we collect and how we collect it (including cookies);  

  • The legal basis for usage of your personal information;  

  • What we do with your personal data and why we collect it;  

  • When and how we disclose personal data to third parties;  

  • How we protect information online;  

  • How you can access and/or correct your personal data;  

  • What happens where we disclose personal data outside of the European Union;  

  • Your legal choices and rights, including the right to be forgotten;  

  • How we retain and delete personal data; and  

  • How you can request further information or make a complaint about the handling of your personal data.  

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9. Accuracy and Completeness of Information Disclaimer 

We also strongly stipulate that we are not liable to you or any other party if interference or damage to your computer or mobile systems occurs in connection with the use of our FactoryXChange services or a linked website. You must take your own precautions to ensure that whatever you select for your use from our FactoryXChange platform, or a linked website, is free of any virus or similar that may interfere with or damage your computer or mobile operating systems. We may, from time to time and without notice, change or add to the FactoryXChange platform (including the Terms and Conditions). We do undertake to keep our FactoryXChange platform updated. We make no representations, warranties or guarantees, whether express or implied, that the content on our FactoryXChange platform or information provided through our FactoryXChange services are accurate, complete, or up to date and are not liable to you or anyone else if errors occur in the information on our FactoryXChange platform or if that information is not up to date. 

 

10. Intellectual Property Rights 

Unless indicated otherwise, we own, or license from third parties, all rights, title, and interest (including any copyright, designs, patents, trademarks, and other intellectual property rights) in our FactoryXChange platform and in all the material (including all text, graphics, logos, audio, and software) made available on or through our FactoryXChange platform (Content).  Use of the FactoryXChange platform does not grant or transfer any rights, title, or interest to you in relation to the FactoryXChange platform or the Content. We grant you a licence to access the FactoryXChange platform and view the Content only on the Terms of Use set out in this Agreement, and, where applicable, as expressly authorised by us and/or our third-party licensors. Any reproduction or redistribution of any of our FactoryXChange platform or the Content is expressly prohibited except to the extent permitted by law and may result in civil and criminal penalties. 

 

11. Linked Third Party Websites 

The FactoryXChange platform provides links to third-party sites, including the grant management authorities: 

 

In addition, the FactoryXChange platform may contain links to websites owned and/or operated by additional third parties.  

Links to third party websites are provided for convenience only. These links may not be current or maintained. The linking of third-party websites is not to be seen as an endorsement by us of the website or the content it offers, unless expressly stated otherwise. We do not have any control over the content offered by linked third party websites.  

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12. Unacceptable Activity and Restriction of Access 

You must not in connection with the use of our FactoryXChange Platform perform any act that we would reasonably deem to be inappropriate, unlawful, or offensive, including but not limited to:  

  • any act that breaches the privacy or any other legal right of an individual (including but not limited to the uploading of another person’s personal data without their consent);  

  • uploading files containing viruses or similar that may cause damage to our property or the property of other individuals; and  

  • posting or transmitting to our FactoryXChange Platform, which includes but not limited to material likely to cause annoyance or harm, or which is intimidating, threatening, racist, defamatory, pornographic, or otherwise, or which is or may be detrimental to or in violation of our systems or a third party’s systems or network security. 

 

We retain the right to remove any information published on our FactoryXChange Platform at our sole discretion and without notice. Furthermore, we reserve the right to restrict, terminate, or temporarily suspend your access to our FactoryXChange Platform, any Content, or any feature of our FactoryXChange Platform at any time and without notice, and we will not be responsible to you or any third party for any loss, cost, damage, or liability that may arise as a result. 

 

13. Warranties and Disclaimers 

To the maximum extent permitted by law, we make no warranties or representations about our Services or the Content. This includes, but is not limited to, warranties or representations that our Services or the Content is or will be complete, accurate or up to date, that access will be uninterrupted or free from errors or viruses, or that our Services are secure. 

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14. Liability 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation. To the maximum extent permitted by law, in no event shall we be liable to you or any third party for any direct, indirect, or consequential loss, damage or expense, regardless of how it occurs or arises, which may be suffered due to your use of our FactoryXChange Platform and/or the information or materials contained on it, or as a result of the inaccessibility of our FactoryXChange Platform and/or the fact that certain information or materials contained on it are incorrect, inaccurate or out of date. 

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15. Jurisdiction and Governing Law 

Your use of the website and these Terms are governed by the laws of the European Union, and you submit to the exclusive authority of the courts exercising jurisdiction in the European Union. 

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Privacy Policy 

This privacy policy describes our policies and procedures on the collection, use and disclosure of your information when you use the FactoryXChange platform and the services on offer via the platform and informs you of your privacy rights and how the law protects you. We use your personal data to provide and improve our offering. By using the FactoryXChange platform and services, you agree to the collection and use of information in accordance with this privacy policy. 

 

Personal Data Protection 

1. Which personal data do we process? 

When you engage with our website, FactoryxChange platform, or social media channels, we process: 

  • Technical information related to your visit; and 

  • Identity information you provide, such as your first name, last name, company name, and Company Registration Office (CRO) number. 

  • Contact details you provide, such as your e-mail address, LinkedIn, Facebook, and Twitter links, postal address, country, and (mobile) telephone number. 

  • For Digital Strategists, a short biography, profile picture, educational background, and relevant experience can be shared on the FactoryxChange platform; 

  • For Service Portfolio Managers, a short biography and profile picture can be shared on the FactoryxChange platform; and 

  • Any additional personal data you provide us. 

 

When you communicate with us via e-mail, telephone, or social media channels, we process: 

  • Identity information, such as your first name and last name; 

  • Contact details, such as your e-mail address, postal address, country, and (mobile) telephone number; 

  • Content of the communication, such as a question or complaint; 

  • Technical information of the communication, such as the communication channel and date and time; and 

  • Any additional personal data you provide us. 

 

When you register for and participate in our FactoryXChange events, we process: 

  • Identity information, such as your first name, last name, job title, and company name; 

  • Contact details, such as your e-mail address, postal address, country, and (mobile) telephone number; 

  • Business card details, if you provide us with your business card before, during, or after the event; and 

  • Any additional personal data you provide us. 

 

During our events, photos may be taken. In principle, photos are limited to wide crowd shots. If you pose for our photographer, we will derive your consent from this. Your photo may then be distributed via our website or other channels for the promotion of the Joint Undertaking and/or the event in question. You may rescind your consent at any time, including in the case of photos in which you may appear incidentally, by contacting our Data Protection Officer: info@factoryxchange.ie.When you use our services, we process: 

  • Identity information you provide, such as your first name and last name; 

  • Contact details you provide, such as your e-mail address, postal address, country, and (mobile) telephone number, company name, and company VAT number; and 

  • Any additional personal data you provide us. 

 

The management of contact points through the European Digital Innovation Hubs (EDIHs) network platform is covered by a specific privacy policy (EDIH Privacy Statement | European Digital Innovation Hubs Network (europa.eu)). Any data transferred to the European Commission is covered by these Terms and Conditions, not those of the FactoryxChange consortium. Our FactoryxChange platform provides links to third-party sites. Since we do not control them, we encourage you to review their privacy policies. Also, each social media channel has its own policy on the way they process your personal data when you access their websites. For example, if you choose to watch one of our videos on YouTube, you will be asked for explicit consent to accept YouTube cookies; if you browse our Twitter activity on Twitter, you will be asked for explicit consent to accept Twitter cookies and the same applies for LinkedIn. 

 

2. Why do we process your personal data and what is the legal basis for this? 

The FactoryXChange consortium of partners, coordinated by Irish Manufacturing Research, may process your personal data also known as personal information. Irish Manufacturing Research, the legal representative of the FactoryXChange platform, is committed to user privacy. Although you can browse through most of the pages of our FactoryXChange platform without giving any information about yourself, in some cases, personal information is required to provide the FactoryXChange services you request, such as: 

  • Registration on the FactoryXChange platform;  

  • Booking FactoryXChange services;  

  • Registering for participation in FactoryXChange events; and 

  • Ensuring you receive the European Union and Enterprise Ireland discount. 

 

The FactoryXChange platform pages that require such information treat it according to the policy described in Regulation (EU) 2018/1725. In this respect:  

  • For each page, the purposes and means of the processing of personal data are specified in this this privacy statement;  

  • within FXC, the Data Protection Officer at the University of Galway (UoG) is the hosting institution for ICHEC) ensures that the provisions of the regulation are applied and advises the FactoryXChange platform data controllers on fulfilling their obligations; and  

  • as for the FactoryXChange consortium of partners, the European Data Protection Supervisor (EDPS) will act as an independent supervisory authority.  

 

This policy is based on the forementioned regulation. It may be modified by the FactoryXChange coordinating partner Irish Manufacturing Research from time to time, on its own initiative or on the advice of external parties. The FactoryXChange platform may provide links to third-party sites, such as the funding agencies, the European Union and Enterprise Ireland, or the EDIH network portal. Since we do not control them, we encourage you to review their privacy policies here: 

 

The purposes and legal bases justifying the processing operations carried out by the FactoryXChange platform vary. Processing operations may be based on:  

  • your consent; 

  • a service level agreement with you, to perform that contract or to take steps prior to concluding a bilateral agreement with you;  

  • a legal obligation we must comply with; and  

  • the public interest. 

 

The FactoryXChange privacy statement contains the following information:  

  • the identity and contact details of the controller;  

  • the contact details of the data protection officer;  

  • what information is collected and for what purpose and the technical means FactoryXChange collects personal information to fulfil a specific purpose, as well as the legal basis;  

  • with whom your information may be shared, if applicable;  

  • how you can access your information, verify its accuracy and, if necessary, correct it, delete it, restrict the processing or, where applicable, object to processing or to data portability;  

  • in specific cases, you will also have the right to withdraw your consent;  

  • how long your data is kept;  

  • what security measures are taken to safeguard your information against possible misuse or unauthorised access; and  

  • whom to contact if you have queries or complaints. 

 

3. Whom do we share your personal data with? 

We share your personal data with third parties, such as the European Commission, Enterprise Ireland, and the European Digital Innovation Hub Network Portal. Third parties are allowed to process your personal data on our behalf on our explicit written instruction, only. We ensure that third parties are committed to observing the safety and integrity of your personal data. We may be legally obliged to share your personal data with competent law enforcement agents or representatives, judicial authorities, governmental agencies, or bodies. We do not send your personal data in an identifiable manner to any other third party than the ones mentioned herein without your explicit consent to do so. However, we may send anonymised data to other organisations that may use those data for improving our activities or services. 

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4. Where do we process your personal data? 

Your personal data collected will not be stored or transferred outside the European Economic Area (EEA) in compliance with GDPR. 

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5. What quality assurances can be expected? 

  • We do our utmost to process only those personal data which are necessary to achieve the purposes listed in Section 2.2.  

  • Your personal data are only processed for as long as needed to achieve the purposes listed under Section 2.2 or until such time you withdraw your consent for processing them. We will delete your personal data when they are no longer necessary for the purposes outlined herein, unless there is: 

  • An overriding interest of any other third party, in keeping your personal data identifiable, or; a legal or regulatory obligation or a judicial or administrative order that prevents us from deleting them.  

  • We will take appropriate technical and organisational measures to keep your personal data safe from unauthorised access or theft as well as accidental loss, tampering, or destruction. Access by our personnel or third parties’ personnel will only be on a need-to-know basis and be subject to strict confidentiality obligations. 

 

6. What are your rights? 

  • You have the right to request access to all personal data processed by us pertaining to you. 

  • You have the right to rectification, i.e. to ask that any personal data pertaining to you that are inaccurate, be corrected.  

  • You have the right to withdraw your consent for processing of your personal data.  

  • You have the right to erasure, i.e. to request that personal data pertaining to you be deleted if these data are no longer required in the light of the purposes outlined herein or if you withdraw your consent for processing them.  

  • You have the right to restriction instead of deletion, i.e. to request that we limit the processing of your personal data.  

  • You have the right to object to the processing of personal data if the processing by us is necessary for the performance of a task carried out in the public interest, unless if we demonstrate compelling legitimate grounds which override your interests, rights, and freedoms or for the establishment, exercise or defence of legal claims.  

  • You have the right to data portability, i.e. to receive from us in a structured, commonly used, and machine-readable format all personal data you have provided to us if the processing is based on your consent or a contract with you and the processing is carried out by automated means.  

  • If you wish to submit a request to exercise one or more of the rights listed above, you can contact us by sending an e-mail to info@factoryxchange.ie referencing “Data Protection” in the subject line. An e-mail requesting to exercise a right will not be construed as consent with the processing of your personal data beyond what is required for handling your request.  

  • In accordance with Article 25 of Regulation (EU) 2018/1725, FactoryXChange may restrict certain data subject rights, as specified in the FactoryXChange internal rules concerning restrictions of certain rights of data subjects in relation to processing of personal data. 

 

FactoryXChange maintains a public register of processing activities in accordance with Article 31(5) of Regulation (EU) 2018/1725. The register includes information on the data sources, data types, and permitted circulation or usage of personal data processed by FactoryXChange. The register includes the following processing activities: 

  • Event registration/attendance: Customer names and organisation names from FactoryXChange platform are shared with relevant partners to perform specific project tasks; 

  • Website members’ contact details: Personal data provided by users when registering on the FactoryXChange website; 

  • Records of customer bookings: Personal data provided by customers when booking services on the FactoryXChange platform; 

  • Sharing data related to FactoryXChange KPIs via the EDIH Network portal: Personal data shared with the European Digital Innovation Hubs (EDIHs) network portal for the purpose of monitoring and reporting on FactoryXChange KPIs; 

  • Sharing data with FactoryXChange Digital Maturity Assessments via the EDIH Network portal: Personal data shared with the EDIHs network portal for the purpose of conducting digital maturity assessments; 

  • Periodic reporting to the European Commission: Personal data shared with the European Commission for the purpose of reporting on FactoryXChange activities and progress; 

  • Periodic reporting to Enterprise Ireland: Personal data shared with Enterprise Ireland for the purpose of reporting on FactoryXChange activities and progress; and 

  • Sharing data related to enterprise reported De Minimis self-declarations to Enterprise Ireland: Personal data shared with Enterprise Ireland for the purpose of reporting on De Minimis aid received by enterprises. 

 

Further information on the public register may be requested from info@factoryxchange.ie by referencing "Public register of processing activities on FactoryXChange" in the subject line. 

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Cookie Policy 

FactoryXChange is committed to protecting the privacy and data of our users. This Cookie Policy explains how we use cookies and similar technologies on our platform. By using FactoryXChange, you acknowledge that you understand and agree to this policy. FactoryXChange is dedicated to ensuring the privacy and protection of user data. Through this Cookie Policy, we aim to be transparent about our use of cookies and provide you with control over your personal information. Your trust is important to us, and we are committed to safeguarding your data while offering a seamless and personalised experience on our platform. 

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1. What Are Cookies? 

Cookies are small text files stored on your device when you visit a website. They are used to remember your preferences, improve your browsing experience, and provide us with analytics that helps us improve our services. Cookies can be "session" or "persistent," with the former expiring once you close your browser and the latter remaining on your device for a set period. 

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2. Types of Cookies We Use 

  • Essential Cookies: These cookies are necessary for the website's basic functionality and navigation. They enable you to browse the site and use its core features; 

  • Marketing Cookies: These cookies are being used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests, which is currently not applicable; 

  • Functional Cookies: These cookies help us to remember your preferences and settings and improve your overall experience on the website; and 

  • Analytics Cookies: These cookies collect anonymised data on how users interact with the website, such as which pages were visited and for how long. This information is used to improve the website's performance and user experience. 

 

3. Consent and Control 

Upon your first visit to our platform, a cookie banner will appear, asking for your consent to set cookies on your device, except for strictly necessary cookies, which do not require consent but can be rejected. You can withdraw your consent at any time by deleting the cookies stored in your browser and adjusting your browser settings to refuse future cookies. We provide instructions for managing cookie settings in popular browsers like Internet Explorer, Safari, Firefox, Chrome, and Microsoft Edge. 

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We reserve the right to modify this cookie policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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4. Your Privacy 

FactoryXChange respects your right to privacy. Rejecting or withdrawing consent for cookies will not reduce the functionality of our site. However, it may affect your user experience and the personalisation of content. We ensure that any data collected through cookies is processed in accordance with applicable privacy laws and our Privacy Policy. 

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5. International Transfers 

Your personal data collected through cookies will not be stored or transferred outside the European Economic Area (EEA) in compliance with GDPR. 

 

6. Contact Us 

If you have any questions or concerns about our Cookie Policy or how we handle your data, or if you would like to: access, correct, amend or delete any personal information we have about you, please contact us via email at info@FactoryXChange.ie referencing "Cookie Policy" or “Data Protection” in the subject line. 

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Accessibility  Policy 

​Our accessibility policy outlines how FactoryXChange is actively working to ensure that FactoryxChange is usable and accessible to the widest possible audience, regardless of disability, capability, or technology. 

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1. Guidelines and Standards 

FactoryXChange is committed to ensuring that our platform is accessible and usable for the widest possible audience, including individuals with disabilities. We strive to comply with international best practices in web accessibility, adhering to guidelines and standards such as the Web Content Accessibility Guidelines(WCAG) 2.1. Our efforts extend to making the FactoryXChange platform accessible across a broad range of operating systems, internet-enabled devices, and web browsers. By aligning with these guidelines, we aim to enhance the usability and accessibility of our website for everyone. 

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2. Exceptions related to Accessibility 

While FactoryXChange endeavours to make all content accessible, we recognize that there may be instances where certain content is not fully accessible to all users. In such cases, we are committed to taking all reasonable measures to improve accessibility, including: 

  • Employing accessible authoring techniques for proprietary formats. 

  • Offering alternative accessible versions of content. 

  • Providing contact information for requests for alternative non-web formats. 

  • Assisting users with accessible technologies and techniques. 

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3. In-Person Support at Dedicated HUBs 

Understanding the diverse needs of our users, FactoryXChange offers in-person support at our dedicated HUBs located across Ireland. These HUBs are situated in: 

  • Mullingar at IMR – The goal of Irish Manufacturing Research is to Demystify, Derisk and Deliver emerging technologies and new knowledge to enable industry to succeed at the cutting edge of advanced manufacturing; 

  • Monaghan at DVH - The Data Value Hub specialises in providing innovative technology solutions for industry and society by enabling better decision-making through the derivation of value from Big Data; and 

  • Limerick at TUS - The Technological University of the Shannon specialises in a range of disciplines including education technology, technological specialisations, and vocational education. 

 

Our HUBs are equipped to offer personalized assistance, ensuring that all users can fully benefit from the FactoryXChange platform. Whether you need help navigating our services, understanding digital transformation opportunities, or accessing specific content, our dedicated teams are here to support you. 

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4. Contact us  

FactoryXChange is dedicated to continuously improving the accessibility of our platform. If you encounter any challenges in accessing our website or require assistance, please do not hesitate to reach out via our platform or email at info@FactoryXChange.ie referencing "Platform Acccessibility” in the subject line.  

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You can contact the FactoryXChange Team at our dedicated HUBs across Ireland for in-person support or through the FactoryXChange platform. Your feedback and inquiries are invaluable to us as we strive to make our platform more inclusive and accessible to all users. 

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