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For quick support, contact our Customer Experience Lead:

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+353 87 680 7936

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+353 87 680 7936

Access and accelerate your
digital transformation

Data and AI value chain

Make smarter decisions using data and AI

Translate complex information into valuable business insights and use your data to drive better decision-making and manufacturing processes. Our services can help you seamlessly integrate data modelling and AI technologies to harness the untapped potential of your data and make it work for you.

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Support to find investment

Secure the funding to adopt digital technologies

Fuel your business growth with supports to start up, scale up, and accelerate your digital transformation. Our financial, technical and legal advice will help you secure a mix of funding and financing.

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Innovative ecosystem networking

Connect, collaborate and learn

Join our digital innovation community to stay informed about new technologies and emerging trends. Build relationships with service providers, expand your network and help shape Ireland’s strategic priorities by participating in industry events.

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Skills and training

Upskill to meet the needs of tomorrow

Level up your digital knowhow and prepare your team for the workplace of the future. Our services will pinpoint your current digital readiness and provide the tools and training to help you master the technological age.

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Test before invest

Trial new innovations without risk

Sample new technologies with zero risk and zero commitment to find the perfect fit for your start up or SME. Our team will help you to develop products and explore their potential before you commit to any large upfront investment.

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Who are the partners involved in FactoryXChange?

The FactoryXChange consortium consists of six Irish partners: Irish Manufacturing Research (IMR), National Centre for High Performance Computing (ICHEC), National Centre for Data Analytics (INSIGHT), Technological University of Shannon (TUS), KPMG Future Analytics (KPMG FA), and Data Value Hub (DVH)[
How can I register on the FactoryXChange platform?

To register, you need to provide personal data such as your first name, last name, company name, company registration office number, and email address. You will also need to create a password[
What is FactoryXChange?

FactoryXChange (FXC) is a European Digital Innovation Hub (EDIH) created to accelerate digital transformation for manufacturing enterprises across Ireland. It provides a one-stop-shop experience for businesses, innovators, researchers, and industry experts to collaborate and advance digitization and innovation
What services does FactoryXChange offer?

FactoryXChange offers services such as digital transformation support, access to high-performance computing, data analytics, cybersecurity, and advanced digital skills training
Is there a cost to use FactoryXChange services?

The services listed on the FactoryXChange platform are currently 100% discounted to eligible customers, funded by the European Union’s Digital Europe Programme and the Recovery and Resilience Fund managed by Enterprise Ireland
What is the accessibility policy of FactoryXChange?

FactoryXChange is committed to ensuring that its platform is accessible and usable for the widest possible audience, including individuals with disabilities. It adheres to guidelines such as the Web Content Accessibility Guidelines (WCAG) 2.1
How does FactoryXChange handle data protection?

FactoryXChange implements technical and organizational measures to safeguard personal data collected on the website. It complies with GDPR and other data protection regulations
What happens if FactoryXChange updates its terms and conditions?

Terms and conditions are agreed to at the point of booking your service. At the point of booking you will be signing up to the terms and conditions listed on the FactoryxChange platform.
What are the terms of use for FactoryXChange?

By accessing and/or using the FactoryXChange platform, services, and/or events, you agree to the terms of use. These terms may change from time to time, so it is recommended to check back often
What are the cookie policies of FactoryXChange?

FactoryXChange uses cookies to remember user preferences, improve browsing experience, and provide analytics. Users can manage their cookie settings through their bro
What is the privacy policy of FactoryXChange?

The privacy policy details how personal data is collected, used, and disclosed. It also informs users of their privacy rights and how the law protects them
Can I view services without registering?

Yes, you can view available services on the FactoryXChange platform without registering. However, you need to register to book a service
How do I book a service on the FactoryXChange platform?

You must be a registered member to book a service. When booking, you enter a legally binding contract with FactoryXChange and complete the check-out process[
Are there limits on how many services a user can book?

You can book multiple services, provided the total remains below the threshold of €60,000
What types of service users are there on FactoryXChange?

Service users include enterprises (micro/startup, small and medium-sized enterprises, mid-cap) and public organizations (public schools, public hospitals, public bodies providing services without charge)[
Can multiple users from the same company register and book services?

Yes, multiple users from the same company can register and book services as needed.
What happens if I exceed my discount allocation?

If you exceed your discount allocation, a refund will be offered. Unique circumstances for exceeding the threshold will be reviewed on a case-by-case basis
Can I modify or cancel a booked service?

Yes, you can modify or cancel your booking by sending an email to info@factoryxchange.com. Our team will assist you promptly.
How does FactoryXChange ensure service quality and customer satisfaction?

We closely monitor every step of the customer journey and continuously train our Service Providers and Digital Strategists to maintain high-quality standards. Customer feedback is essential to us,
How do I contact customer support?

You can contact customer support via the chat box on the FactoryXChange platform or email at info@factoryxchange.ie[
How do I book a DMA?

You can book a DMA via the link provided on the FactoryXChange platform
Is there a cost for the DMA?

All services on FactoryXChange, including the DMA, are 100% discounted
Who reviews the DMA results?

The DS and service user. List privacy policy here.
How does the DMA impact the services I can access?

Without the DMA you cannot look a FactoryXChange service as the European Commission have made this a mandatory step. Link to EDIH Network website and DMA details here.
How long does it take to complete the DMA?

Up to 1 hour. See service description for details here.
What happens after completing the DMA?

After completing the DMA, you can proceed to enjoy the booked FactoryXChange services
What is a Digital Maturity Assessment (DMA)?

A DMA helps understand an organization’s digital capabilities and access services to best support their goals
Can I retake the DMA to assess progress?

Yes. We recommend you take the DMA up to three times over a two-year period to help you assess your progress with your chosen Digital Strategist. Book here.
Is the DMA mandatory for accessing FactoryXChange services?

Yes, completing a DMA is a mandatory step for accessing FactoryXChange services and funding
How are service providers coordinated on FactoryXChange?

FactoryXChange has a service provider coordination strategy to foster collaboration and maximize the impact of services.
What are the key benefits of becoming a FactoryXChange service provider?

Access to a Digital Innovation Hub: Join a community driving digital transformation for manufacturing startups and SMEs. Networking and Collaboration: Build relationships and expand your network within the innovation ecosystem. Support and Resources: Receive financial, technical, and legal advice to secure funding and improve service delivery.
How are service providers monitored?

Performance monitoring requirements are discussed during orientation sessions and are part of the Service Level Agreements.
What are the quality standards for FactoryXChange services?

Quality standards for services are discussed during orientation sessions and are outlined in the Service Level Agreements.
How can I become a service provider on FactoryXChange?

Interested service providers can participate in orientation sessions and follow the guidelines provided by FactoryXChange
What is the process for listing services on FactoryXChange?

Service providers can list their services on the platform by following the process demonstrated during orientation sessions.
What funding is available through FactoryXChange?

FactoryXChange services are funded by the European Union’s Digital Europe Programme and the Recovery and Resilience Fund managed by Enterprise Ireland
What is the “De Minimis” aid?

“De Minimis” aid refers to the total amount of state aid that an enterprise can receive without needing to notify the European Commission. For FactoryXChange, this cannot exceed €300,000 over a three-year period.
Can FactoryXChange help with grant applications?

Yes, FactoryXChange can provide support for funding and grant applicati
Are public organizations subject to state aid rules?

No, public organizations are not subject to state aid rules, and all services designed for them are 100% funded[.
How do I check my “De Minimis” aid balance?

You can email EDIH@enterprise-ireland.com to check your remaining “De Minimis” aid balance.
What happens after we sign the docusign?

DocuSign is a secure electronic signature platform used to confirm formal documents, including the declaration form required for your Digital Maturity Assessment (DMA). Once the declaration is signed, you will receive your DMA assessment results. Based on these insights, a Digital Strategist will guide you in selecting the most suitable services to enhance your digital transformation journey.
What is DocuSign, and how does it work?

DocuSign is a leading electronic signature platform that allows users to securely sign, send, and manage documents online from anywhere, on any device. It streamlines workflows by eliminating the need for physical paperwork, enabling faster approvals and seamless document collaboration.